Conditions of stay

WE LOOK FORWARD TO WELCOMING YOU TO EAST FLEET FARM

SOME DETAILS ABOUT US
We are East Fleet Farm Enterprises Ltd, East Fleet Farm, Chickerell, Weymouth DT3 4DW 01305 785768
Company Number: 7119139 VAT Number: 986 4671 60
Directors: Mr & Mrs CSJ Whitfield and Mr & Mrs RC Stamper

CANCELLATION ARRANGEMENTS
Once you have made your booking and paid an initial payment of £50 per week or part week booked, the price of the holiday will not be subject to any change unless extra people or facilities (as agreed in advance of arrival with East Fleet Farm Touring Park) not advised at time of booking are required.
If you are not happy with any aspect of your booking, cancellations can be made within 7 days of your booking being made for a full refund of your initial payment**. After this time the initial payment becomes non-refundable for whatever reason, however if you give us reasonable notice of cancellation, we can hold your initial payment for use against a future stay with us within the same season as the original booking.
** If your holiday is due to commence within 7 days of your booking being made then your initial payment is non-refundable at any stage.


AFTER-SALES, OUR COMPLAINTS POLICY & GUARANTEE
We hope you have a great holiday with us, If you are not happy about the service you receive from us, please tell Duty Manager and we will try to resolve your concern. Feedback (both good and bad) would be most welcome. Please either talk to us in reception or you can e-mail richard@eastfleet.co.uk



TERMS & CONDITIONS
We only accept up to 3 families or pitches together. Any attempt to book more than this will result in those extra bookings being cancelled. Please do not ask to be put next to or near to an existing group as this will not be permitted.
We will normally only accept bookings for one family in each unit. This is because whilst your tent or caravan may sleep 8 - 10 people or more, we have found from past experience that it can cause problems if the weather turns bad and you are all cooped up in a confined space.
Sorry but neither commercial vehicles nor generators are permitted. This includes vans etc which are only used privately. If you are unsure please call our reception first.
Standard size pitches will accommodate units up to 6m x 8m - Please check the size of your unit to make sure that it will fit - we do have giant size pitches available at 1 1/2 pitch surcharge during the peak season.
Your booking is reserved for the number of people advised - please call to request any changes to your party before arrival. Admission to additional guests on arrival will be refused.
We accept only families and couples who are genuine holiday makers. Non family groups must telephone before booking.
Pitches are available from 11am on arrival day (Security barriers are in place) - please don't arrive earlier as we have very limited waiting space outside reception, the latest time for arrival is 10pm. Do not disclose the barrier code to anyone.
The management reserve the right to refuse admission without justification.
We can not guarantee any specific pitch numbers will be available. However we will endeavour to allocate you in your preferred area.



ONLINE BOOKINGS
Your booking is only valid once approved in person by our reception staff. This will be within 24 hours of you making the booking. During this time we reserve the right to cancel the booking and refund any monies paid.


ON SITE
Your families safety is our concern - but your responsibility.
Electric Hook-up is for the sensible use of proprietary caravan electric equipment, please do not use awning heaters. One socket per pitch, no splitters please.
BBQ's are permitted in proper containers and off the ground (blocks are available to borrow at reception), but no wood or open fires for safety reasons please.
Dogs to be kept on a short lead at all times, exercised off the park and poops scooped. DOGS ARE NOT TO BE LEFT UNATTENDED AT ANY TIME.
Children and teenagers must be under the supervision of their parents or guardians at all times - play area closes at dusk. We don't have facilities specifically for teenagers and they must be back with parents or guardians by 10.30pm.
The Fleet Lagoon is a tidal estuary and is not suitable for bathing or water sports, but great for walking along and wildlife. The nearest sandy beach is at Weymouth 3 miles away.
Pitches to be vacated by 10.30am on departure day - if you would like a late stay please check with reception.
For the enjoyment of everyone please act with consideration to others at all times - quiet time between 11pm and 8am.
All vehicles to be driven at walking pace on the park please, and less than 20mph on the lane, by qualified drivers only.
Pup tent = small 1 or 2 man tent for children only.
No noise after 11pm or before 8am - TVs and Radios should be used considerately at all times.
6 Metres (20ft) must be allowed between units at all times.
Please ride bikes, play ball games & fly kites away toilet block and camping/caravan areas - you may use a separate field, please ask at reception. The park is not suitable for scooters, roller skates, skateboards or motorised toys and water pistols are not allowed.